FAQ

How much does shipping to my country cost?

Since each order is unique (depending on quantity, size, and country), we cannot provide standard shipping costs. Select your desired artwork and proceed to the cart. There, the exact shipping costs will be displayed. Depending on your selection, you can add more artworks without additional shipping costs.

My country is not on the shipping list. How can I order?

Please contact us via email. We are happy to add your country to our shipping list as we ship worldwide.

How long does shipping/delivery take?

Once your order is placed and paid for, it is usually shipped on the same or next business day. During peak times, there may be delays, but we strive to ship your order as quickly as possible.

How is the shipping done?

We ship with DHL and include a tracking ID. Orders are typically shipped on the same business day or after a weekend/holiday.

How can I track my order?

After shipping, you will receive a tracking number. Use this with DHL.

My tracking number isn't working. What now?

The tracking number is valid. If it shows that your package is being prepared, it means it will be shipped soon.

Will my artwork be delivered securely packaged?

Yes, all products are delivered in sturdy boxes to ensure safe arrival.

Can I also commission a custom design?

Yes, information about custom designs can be found under the section on custom design.

Is there a return policy?

Yes, under certain conditions. Sealed artworks can be returned within 14 days. Discounted or custom-made items are excluded from exchange.

Which payment methods do you accept?

We offer you a range of popular payment options in our online shop, for example: PayPal, Klarna (credit card, invoice, and others, a Klarna account is not mandatory).

What if my artwork arrives damaged?

Please contact us within 7 days of receipt to initiate a claim.

Is it real money or gold?

Well, our products may look real, but they are not. Only the $1 bill in the Dollar Frames is real.

Are there things I should avoid with the frames?

Use the frames for decorative purposes only. Avoid direct sunlight and removing the FramedVisions Gallery sticker.

My question wasn't answered. What now?

Contact us anytime. We're happy to help.